Cambodia |
Cambodia Tours & Cambodia Tour Packages |
Terms and Conditions:
Upon tour confirmation, we require a 30% deposit of the total amount which can be remitted by going through our Bank Transfer Information bellow.
The remaining balance of 70% can be settled at any time against the travel documents, but prior to departure date.
You can also pay this 70% remaining balance in Siem Reap, but only in USD Cash and on the 1st day of arrival only. We need to be notified in advance at the time of reservation.
Bank Transfer Information:
Destination: CANADIA BANK PLC
Address : #265 – 269, Ang Duong Street, Phnom Penh, Cambodia.
Swift Code : CADI KH PP
Beneficiary Person: Mr. RATH SOPHOAN
Account Number : 0080000009729
Deposit for tour package is required and is Non-refundable:
Your deposit is essential, so that we know you are serious in taking the tour. Before the tour operation, we have to secure your space with other related partners such as hotels, airlines, etc, and need to guarantee that you will definitely show up. This will ensure that your tour will run smoothly. Thus the deposit is non-refundable. The remaining balance can be settled later as discussed earlier.
Receiving refund, in case of cancellations:
This is a very important point as it involves MONEY. We have been trying to state all the terms here, so that you can be sure of no surprise later. If you need more information just consult us.
A) Before the tour starts
In case you have to cancel your tour after paying the full amount, we will refund to you the 70% of the total amount, provided you notify us before tour date.
In case we have to cancel your tour or unable to operate it after receiving your payment, but before the tour starts, you will receive full refund. This is a very very rare instance, resulted from unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or sudden cancellation of airline without notice.
In our travel industry, generally a cancellation fee of 50 or up to 100% cancellation fee is applied if cancellation was made less than a specified number of days. This is another good term we give to you.
B) After the tour starts
In case you need to cancel the tour on your own due to illness, emergency need, or dissatisfaction*, the refund will be the amount less the number of days utilized plus 20% cancellation fees. (Just an example of calculation - you had paid USD 1,000 for 7 days tour, already utilize 2 days; cancellation fee is USD 1000/7 x 2 days + USD 200 = USD 486. REFUND is USD 514).
In case we have to stop the tour due to unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or accidents, refund less the number of days utilized only. (e.g. As the above example - USD 1000/7 x 2 days = USD 286. REFUND is USD 714).
Note: The above calculation does not cover International airfare.
* Dissatisfaction - We put this up fore-front does not imply that we provide low quality of service, but for the rare cases that our clients' expectation is higher than what we can really provide. This is because each individual is different with varied interests, characters, and like & dislike. If you were not satisfied during your tour, please ask for the abrupt termination of the tour, and the cancellation fees will be calculated based on the number of days being utilized as with the above calculation. We will not charge the additional 20% cancellation fees. Please do not utilize all the tour and claim dissatisfy later, as there will be no money left for refund. We reserve the right to charge this additional 20% cancellation fee in case you terminate the tour because of illness or emergency need to leave, but claim "dissatisfaction".
